A Hampton Roads Plumbing & Sewer

Poor responsiveness and communication: Customers experienced delays, missed appointments, and a lack of communication from the office staff.
Unprofessionalism: Customers reported rude behavior, a lack of timeframes, and failure to leave messages.
Quality of work issues: Some customers reported unresolved issues, incomplete work, and potential dishonesty.
Positive experiences: Some technicians, particularly Rico, and Ryan and Chandler, were praised for their professionalism, skill, and cleanliness.
Contractual relationships: Concerns were raised about the company's relationship with apartment complexes and potential prioritization of those clients over individual customers.

Review Summary